Client Policies
Customer Service
At AAA, our customer service policy is to ensure a positive experience for both students and parents navigating the college admissions process. We are committed to responding to client inquiries within one to two business days of receiving a message.
Our regular weekly business hours for college planning meetings, phone calls, text messages, and emails are as follows:
Sunday: 5:00 PM - 9:00 PM
Monday - Thursday: 9:00 AM - 9:00 PM
Friday: 9:00 AM - 12:00 PM
Please note: Meetings are scheduled on a first-come, first-served basis and must be booked at least one week in advance. We are closed on state and federal holidays, Friday afternoons/evenings, and Saturdays. If a client contacts us outside of business hours, our staff will respond on the next business day.
Payment
Clients are required to pay either 50% or the full amount specified in our contract at the time of signing.
All payments must be submitted before services and communication begin.
If a client fails to make payment by the due date, a follow-up invoice will be issued with a firm deadline of two weeks. If payment is not received by this deadline, all communication will be suspended until payment is made, and a $100 late fee will be assessed.
College Planning Meeting Rescheduling Policy
We understand that schedules can change and will do our best to accommodate your needs. To ensure availability, we kindly ask families to follow the guidelines below when requesting a change to their appointment:
Notice Required: We request a minimum of 2 business days’ notice to reschedule any college planning meeting.
Rescheduling Timeline: Upon receiving your request, we will make every effort to reschedule your appointment within two weeks of your preferred date and time.
Limited Availability: If we are unable to accommodate your rescheduling request within that timeframe, we will schedule your meeting for the next available opening and notify you if an earlier time becomes available.
We appreciate your understanding and cooperation as we work to support all of our families in the college admissions process.
“Eric oversaw the entire college counseling program for La Salle Academy as well as managing a caseload of students, which included Jane. We enjoyed working with Eric so when Eric moved away from La Salle, it was an easy decision to follow Eric with our daughter, Katie, who is now a sophomore at Clemson. We are on our third child with Eric and his team as our son, Jeremiah, will be applying to colleges this summer.
We highly recommend Eric to our friends and colleagues. Eric is very knowledgeable and remains current with the latest trends in college admissions. Eric has a proven process to prepare your student for the many tedious deliverables along the way and offers honest insight into how specific schools will view your student and how scenarios will likely play out.”